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Legora — all roles
Application · Technical Delivery Manager · London

Implementations that go live, and stay live.

Nine years as the named technical contact on enterprise rollouts — kickoff, documentation, test plans, cutover, hypercare. Legal is a new domain; delivering into firms whose own clients expect precision is not.

Delivered into
LondonZurichOsloDubaiFloridaMontrealLaval

The product is the easy half. Adoption is the job.

A legal team does not adopt software because it works. They adopt it when the auth handshake matches how the firm is already structured, when the documents land where the matter already lives, and when someone answers the hard question the same day. That is what a technical delivery manager is actually for, and it is what I have been doing since 2017 — most recently on a platform whose users, like lawyers, bill their time and had spent years reading documents by hand.

Hire me for the delivery record and the identity layer, and ramp me on the DMS connectors in the first month. The role's core — owning an implementation from kickoff through go-live, being the named technical contact, running several in parallel, and staying on the account after the rollout — is what I have done for nine years for enterprise customers in London, Zurich, Oslo, Dubai, Florida, Montreal and Laval. The hardest technical requirement, enterprise SSO with permission mapping onto an organisation's existing structure, is something I built rather than configured: on the backbone, Auth0-based SSO with org- and instance-level RBAC under a layered proprietary model.

The integration surface

What this role touches on day one, and how much of it is already built rather than configured. One chip is the honest ramp.

, on the backbone, is the identity layer underneath — built once, consumed by every client platform since.

Every line from the posting

Every line from the posting, answered with a named engagement rather than an adjective. Where the answer is a ramp, it says so and gives the timeline.

01
Lead integration projects from kickoff through go-live, owning technical documentation, test plans, and rollout execution to ensure on-time, high-quality delivery

Nine years of exactly this at — enterprise implementations for customers in London, Zurich, Oslo, Dubai, Florida, Montreal and Laval, carried from scoping and security review through rollout to post-go-live support. At Frontgo it ran end to end: engineering practices set, Vipps and financing integrations advised, requirement gaps closed before they became rework, and a documented codebase and infrastructure handed to the client's incoming in-house team.

Strong
02
Serve as the dedicated technical point of contact during implementation and early adoption, including proactive monitoring and regular stakeholder updates through go-live and the post-rollout period

The named contact, not a layer above one. Frontgo ran on weekly and monthly syncs with the client's own project manager owning the roadmap and me owning the engineering side — hiring, practice, integration advice, and the communication gaps nobody else was closing. The , SkyTracks and SoftCollab engagement held that same contact role across a four-year lifecycle.

Strong
03
Configure and support customer environments including SSO, DMS integrations (iManage, SharePoint, NetDocuments), and API-based connections

SSO and the API surface are home turf: , on the identity backbone, is Auth0-based SSO with org- and instance-level RBAC under a layered proprietary permission model, so one organisation runs isolated instances of the same application without separate auth silos — built, not merely configured. Around it sit REST and event-driven integrations on AWS (EventBridge, SQS/SNS, Lambda) with idempotent, retry-safe write paths, plus Microsoft 365 and Azure APIs.

Ramp · iManage and NetDocuments are the genuine ramp — I have not connected either. What transfers is the shape underneath them: auth handshake, permission mapping onto an existing directory structure, sync semantics, and what happens when a sync half-fails. Two to three weeks with sandbox credentials and a real customer matter structure to be useful unsupervised; the first live rollout is where it actually sets.

Ramping
04
Provide dedicated post-rollout technical support for enterprise clients, troubleshooting advanced issues and driving high customer satisfaction

Every engagement in the delivery record outlived its go-live. ran as a live clinical platform from Nov 2023 to Mar 2026, scaling to 64 doctors, 3,242 patients and 13,340 clinical schedules across 7 centers — a system where downtime is not an option and the audit trail is part of the product. The Canada engagement ran four years across three named clients.

Strong
05
Coordinate across Sales, Engineering, and Customer Success to align on requirements and ensure a smooth rollout experience

At this was structural rather than occasional: a 22-person product engineering venture firm (52+ FT and contract) where I carried the technical relationship from the commercial conversation through delivery. That included what the commercial side needs to close — custom-branded proofs of concept, clear mitigation paths for security and compliance review, and precise return-on-investment framing.

Strong
06
Deliver technical training and guidance to customer teams on configuration, workflows, and best practices

is the sharpest version: instead of teaching a 25-year-old export house Git or handing them a heavyweight CMS, a Claude layer turns plain-English edit requests into pull requests that trigger the deploy. The client now self-serves content without waiting on developers, and every change still lives in Git, reviewable and revertible. Training measured by the customer no longer needing me.

Strong
07
Feed insights from delivery projects back to product and engineering to improve future implementations

exists because of this loop: recurring client-side authorization friction across engagements became a reusable multi-tenant RBAC identity backbone rather than the same fix rebuilt per client. 's product direction came the same way, from observations on the clinic floor.

Strong
08
Proven experience in technical delivery, implementation, or a similar customer-facing technical role

Nine years, co-founder through CIO at and now stakeholder and advisor, with the customer-facing technical role constant throughout. Vimalgo is the clearest single case: I led the AI demo that opened the engagement, and the platform launched in January 2025 and is in production.

Strong
09
Strong hands-on experience with SSO, authentication protocols, and enterprise integrations (DMS platforms, APIs)

SSO, authentication and enterprise API integration are demonstrable at the architecture level — Auth0-based SSO with a layered proprietary permission model above it, multi-tenant per-organisation isolation, least-privilege and consent-scoped access, event-driven integrations with idempotent write paths, and GDPR / HIPAA / WCAG 2 compliance led across 5 client organisations.

Ramp · DMS platforms specifically are the gap. Closest adjacent work is HIPAA-compliant document management over diagnostic records and patient histories at , with time-stamped audit logging on every record change — document permissions and audit trails under a regulator, just not through iManage or NetDocuments' own APIs.

Ramping
10
Excellent project management skills with a structured, proactive approach to managing multiple parallel projects

Parallel is the default, not the exception — the delivery board on this page is six concurrent engagements across six geographies and six integration surfaces. CSPO (Scrum Alliance), and the operating record behind it: cut time-to-market (75% cycle-time reduction) by replacing manual deploys with GitHub Actions CI/CD across the portfolio.

Strong
11
Able to translate technical concepts clearly for non-technical audiences

The Vimalgo demo is the proof that carries money: a working AI matching flow a non-technical recruitment firm could try against their own material, which is why they committed early instead of waiting. Same skill at , translating clinical constraints into product decisions with doctors, and at , turning a plain-English request into a deployable change.

Strong
12
Strong communicator who builds trusted relationships across customer and internal teams

Measured in duration and in what people did next: a four-year Canada engagement across three clients, a Norway pod handed over cleanly, and engineers coached into senior roles abroad — two alumni now lead teams in Norway, plus alumni now leading at two local Bangladeshi tech firms.

Strong
13
Comfortable working autonomously in a fast-paced, high-growth environment

Remote-first since 2020 across EU, UK and North American time zones. Current build is , an agentic due-diligence platform shipped solo and live at wiregent.com — 251 commits, 77 test files against 289 in source, where the verdict cites its evidence and names what it could not score.

Strong
14
French language proficiency is an advantage, though not a requirement for this role

CEFR A2, on a 972-day unbroken daily practice streak, with grammar explainers published publicly on YouTube (@FrenchwithFauzul) and Instagram. Honest level: I can read and follow, not run a technical implementation call in French yet.

Ramp · The streak is the point — 972 consecutive days without a miss is the same discipline that shows up in delivery cadence and follow-through after go-live. On a daily practice already in place, conversational working proficiency is a realistic 2026–27 horizon, and being inside a French-speaking client context would accelerate it sharply.

Ramping
Delivery record

Parallel implementations, and where each one landed.

The JD asks for a structured, proactive approach to managing multiple parallel projects. This is that portfolio — real engagements, real integration surfaces, real end states. Every row links to its full case study.

Open any row for its outcome

Six engagements, six different integration surfaces, six different end states. None of them ended at go-live.

Delivery isn't finished at go-live. It's finished when the customer can run it without me.

Frontgo, Norway — handed over, codebase and infrastructure, to their in-house team.

What arrives already built

Four things this role needs that don’t need a ramp.

A professional-services AI rollout, already done

Vimalgo, for Cannella & Partner Solutions AG in Möhlin, Switzerland: AI parses documents into structured profiles and surfaces ranked matches, while the consultant keeps the judgment and an auditable pipeline with per-stage notes. I led the demo — run against the client's own material — that convinced a cautious firm to bet on AI in 2024. Launched January 2025, in production. Recruiters and lawyers share the relevant shape: billable time, high document volume, and no tolerance for a confident wrong answer.

Fragmented sources into one canonical corpus

, built fully solo: an ingestion, ETL and analysis platform that took a community's scattered, contradictory records and gave it one canonical dataset — 1,207 active players and 47,091 matches consolidated and made queryable, plus the first nationwide league run end to end through the platform with organisation, league and team registration, approvals, local payments and sponsors in the loop. Many messy sources in, one trustworthy searchable corpus out, is the shape of the problem Legora sells against.

Enterprise SSO and compliance decided at the schema

Auth0-based SSO with org- and instance-level RBAC under a layered proprietary permission model on the / backbone, so one organisation runs isolated instances of the same application without separate auth silos — permission mapping onto a customer's existing structure is the part most SSO rollouts actually fail on. Alongside it: GDPR, HIPAA and WCAG 2 across 5 client organisations, including HIPAA-compliant document management with time-stamped audit logging. Firms like Cleary, Linklaters and Barclays put a security review in front of the rollout; I have been on the answering side of that review repeatedly.

Handover as the definition of done

Frontgo in Norway ended the way delivery should: engineering practices set, Vipps and financing integrations advised, weekly and monthly syncs run, and the entire codebase and infrastructure transferred cleanly to the client's incoming in-house team. Delivery measured by what the customer can run without me.

The demo that won a cautious client

Vimalgo — AI document platform for a Swiss professional-services firm

The model does the volume reading. The professional keeps the judgment, and the audit trail.
Vimalgo — Cannella & Partner Solutions AG, Möhlin, Switzerland
DiscoverSit with the consultants; find where the billable hours actually leak.
DemoA working flow on their own documents, not a roadmap deck.
BuildParsing, matching and the staged pipeline the professionals already think in.
AdoptTrain the team on the workflow, not the software.
StayIn production since Jan 2025 — the relationship outlives the rollout.

A three-person recruitment firm competes on how fast it can put the right person in front of a client, and in 2024 the credible version of 'AI will fix this' was still mostly a promise. Rather than argue it, I built the demo they could run against their own material. That is why they committed early instead of waiting for the category to mature — and the platform launched in January 2025 and is in production.

  • AI parsing turns documents into structured profiles — no retyping.
  • Ranked matching surfaces high-potential pairs against a self-updating database.
  • Advanced search narrows a pool to a shortlist across skills, credentials and tags.
  • Every engagement tracked through an explicit pipeline with per-stage notes and document uploads on the record.
  • The human decision stays human — the model does the volume reading.

What arrives with me that the JD didn't ask for.

Legora says mission before ego, everyone contributes, no one coasts. Four things I'd bring that aren't on the requirement list.

Build capacity

I can build the tooling I need, not just file for it

Nine years as a hands-on engineer through Principal Staff level means when an implementation needs a migration script, a permission-diff tool or a connector shim, I write it. is 251 commits shipped solo. A delivery manager who ships reduces the tax on your engineering team.

AI-native practice

Agentic delivery, run daily rather than described

Repeating implementation workflows become reusable agent skills with explicit triggers; hooks and scoped tool permissions give deterministic control where prompts alone burn budget. Claude-led, Gemini second. For a company selling AI-native workflows, the delivery lead should be living in them.

Coaching

People leave my teams into better roles

Two alumni now lead teams in Norway, plus alumni now leading at two local Bangladeshi tech firms. Seven years managing while staying hands-on. As Legora scales delivery beyond one person, the second and third hires need someone who has done that ramp.

Consistency

972 consecutive days, no misses

A daily French practice streak with grammar explainers published publicly. It is a small thing that predicts a large one: follow-through after the interesting part is over, which is exactly the post-rollout period this role owns.

The questions worth asking

The questions a hiring manager should actually ask about this application, answered directly.

You've never touched iManage or NetDocuments. Those are named in the JD. Why should we trust you on our DMS layer?
You shouldn't trust me on the connectors on day one — you should trust me on the shape. Every DMS integration is the same four problems: how the auth handshake works, how the customer's existing permission structure maps onto ours, what the sync semantics are, and what happens when a sync half-fails at 2am. I have shipped all four repeatedly, including document permissions and time-stamped audit logging under HIPAA at , where a wrong permission is a regulatory event rather than a bug. Give me sandbox credentials and one real customer matter structure and I am useful in two to three weeks; the first live rollout is where it actually sets. What I would not do is claim the connector experience I don't have and let you find out during a Linklaters go-live.
You've been a co-founder and a CIO. Isn't Technical Delivery Manager a step down — and will you actually stay?
I stepped out of 's operating role in August 2026 after nine years and I am deliberately not looking for another executive seat. The part of that job I want more of is the part this role is entirely made of: being in the room with the customer's technical people, owning the rollout, and being accountable for whether it actually went live well. The part I want less of is running a firm's hiring, P&L and org design. That is not a step down, it is a step toward the work. It also means you get someone who has sat on the other side of the security review, the procurement conversation and the escalation — so when a firm's IT director pushes back, that is a familiar conversation rather than a new one.
You have no legal-industry background. Our customers are Cleary Gottlieb, Linklaters and White & Case.
True, and I would not pretend otherwise — legal vocabulary and how a matter actually moves through a firm is a real first-60-days learning curve. What I would push back on is that the domain is the hard part. Six verticals shipped 0→1 taught me that the discipline transfers and the domain gets learned. The nearest real transfer is regulated professional services: under HIPAA and Bangladesh Digital Health standards with a Ministry-level rollout, and Vimalgo for a Swiss staffing firm where the users bill their time and had spent years reading documents by hand. The instinct that matters in legal — never assert a confident answer over a thin one — is literally what I built into , where the verdict cites its evidence and names what it could not score.
This is an on-site London role. You're not in London. How does that actually work?
On-site is the preference here, not a concession I am making to get the role. London is already a delivery geography for me through multi-year client engagements, and my sister lives there, so the personal base is real rather than a relocation I would be talking myself into. On the mechanics: the UK Global Talent route is the intended path regardless of this role and progresses independently of any single hire, while Skilled Worker sponsorship works equally well — whichever is cleaner on your side. Remote-first since 2020 across EU, UK and North American time zones means the coordination habits transfer from day one, and I would rather spend the first months physically next to the engineering and CS teams than optimise for flexibility I don't want.
The JD says French is an advantage. Yours is A2. Is that actually useful to us?
Honestly: not yet for running a technical implementation call. A2 means I read and follow rather than lead. What I would offer instead is the streak behind it — 972 consecutive days of daily practice without a single miss, with grammar explainers published publicly. That is the same follow-through that shows up in delivery cadence and in still being on an account two years after go-live. If Legora has French-speaking customers I would be genuinely motivated to get to working proficiency, and being inside that client context is the fastest way there. But you should hire me for the delivery record, and treat the French as an advantage that arrives later.
You've mostly worked in your own company. Can you operate inside someone else's process?
The Frontgo engagement is the cleanest evidence, and it is deliberately the opposite arrangement: the client's own project manager owned the roadmap and the priorities, and I ran the engineering side underneath that — practices, integration advice, hiring for the pod, and the weekly and monthly syncs. It ended with a documented handover to their in-house team rather than with me retaining anything. Same with Vimalgo, where the Swiss client set the direction after the demo. I have spent nine years working inside other organisations' constraints, security reviews and procurement processes; was the vehicle, not the audience.

The stack behind the record

The stack behind the delivery record — weighted to what this role touches.

Technical delivery & implementation

  • Kickoff → go-live ownership
  • Technical documentation & runbooks
  • Test plans & UAT
  • Cutover and post-go-live hypercare
  • Parallel implementation portfolios
  • Stakeholder cadence & exec reporting
  • Clean handover to in-house teams
  • CSPO · Scrum · Linear · Jira

Enterprise identity & SSO

  • Auth0-based SSO (Cloudsight / Anygum)
  • Org- and instance-level RBAC
  • Layered proprietary permission model
  • Multi-tenant per-organisation isolation
  • Permission mapping onto customer directory structure
  • Least-privilege & consent-scoped access

Integrations & APIs

  • REST API integrations & webhooks
  • Event-driven architecture (EventBridge · SQS/SNS · Lambda)
  • Idempotent, retry-safe write paths
  • Microsoft 365 & Azure APIs
  • Third-party payment/identity connections (Stripe, Vipps)
  • Data migration, ingestion & ETL on PostgreSQL

Security, compliance & trust

  • GDPR · HIPAA · WCAG 2 across 5 client orgs
  • HIPAA-compliant document management
  • Time-stamped audit logging
  • Security-review mitigation paths for procurement
  • Compliance decided at the schema

Customer-facing technical work

  • Dedicated technical point of contact
  • Technical training & enablement
  • Pre-sales solution demos that opened engagements
  • Requirements discovery & gap resolution
  • Weekly / monthly stakeholder syncs
  • Confidential enterprise engagements

AI-native delivery

  • Document ingestion → structured extraction
  • AI parsing + ranked matching on an auditable human pipeline
  • Grounding evals as release gates
  • RAG & vector retrieval
  • Claude Code (Anthropic SDK) primary · Gemini second
  • Reusable agent skills, hooks & scoped tool permissions
Technical Delivery Manager · London

Let's talk about the first rollout.

London is on-site by preference, not concession. It's already a delivery geography through multi-year client engagements, and my sister lives there — see the London geography brief. On visas: the UK Global Talent route is the intended path regardless of this role and progresses independently, with Skilled Worker sponsorship equally workable, whichever is cleaner on your side.

Book 30 minutes
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Application fit page for Legora · Technical Delivery Manager · London, United Kingdom (on-site)