Perfect customer experiences, made possible with Fauzul.

Fin is the world's leading AI Customer Agent. These are tailored fit dossiers for the Fin roles I'm pursuing — embedded with strategic customers, fluent in the agent, and focused on driving real adoption and outcomes.

Active consideration

Roles under consideration

Point-by-point qualifications, embedded chat evaluations, the in-production case study, and candid answers to the hard questions.

Dublin, Ireland · Hybrid

Principal Demo Engineer

View fit dossier →

Dublin, Ireland · Hybrid

Forward Deployed Software Engineer

View fit dossier →

The Fin loop, the way I already build

Train · Test · Deploy · Analyze

Fin's flywheel is exactly the discipline I bring to every customer engagement — scope, prove, ship securely, then feed the field back into the product.

Train

Scope procedures, knowledge sources and success criteria with the customer — validate the ambiguous brief before a line of code.

Test

Simulate production conversations and run eval suites (Jest, Cypress, Playwright) to catch hallucination, latency and drift before go-live.

Deploy

Wire secure REST payloads, webhooks, OIDC auth and RBAC straight into the customer stack — auditable and reversible by design.

Analyze

Measure resolution, escalation quality and edge-case failures — carry field lessons straight back to Sales, Success and Product.

Brand thesis

Why Intercom & Fin

To help businesses provide perfect customer experiences.

Fin is the AI Customer Agent company — the highest-performing AI Customer Agent on the market, enabling businesses to deliver impeccable, always-on customer support across the customer journey. Powered by proprietary models including Fin Apex, Fin resolves complex customer issues end-to-end across every channel with minimal set-up. Fin can be combined with Intercom's natively integrated helpdesk for one system designed for modern support teams.

Key focus areas: Fin AI Agent (Customer Agent), Fin Apex models, Procedures, the Fin AI Engine™, Intercom Helpdesk, Copilot, Omnichannel inbox, Insights & QA

fin.ai →

Fauzul's impact thesis

Fin wants technical builders who operate at the absolute frontier of applied AI. With nine years co-founding ELO and scaling it to 22 product and engineering professionals, Fauzul brings a rare generalist arc. He combines design-led product sense with production-grade agentic builds (Claude CMS at Global Jute, VisaPros A2A, MCP) and is actively pursuing advanced developer credentials via the Claude Partner Network (CPN) learning path. Whether coding custom integrations side-by-side with strategic accounts as a Forward Deployed Engineer or scaling high-fidelity demo systems as a Principal Demo Engineer, he brings the exact mix of full-stack depth, GTM enablement, and founder grit needed to multiply Fin's impact. Based in London for hybrid office work from day one.